FAQs - Eat or Heat

How does the Eat or Heat fund work?

When Donations are being made, the fund opens.
Charity partners register or sign in
Charity partners need to be signed in in order to submit an application form for their beneficiaries
Charity partners select the type of voucher they want to order and click submit
Eat or Heat team approve the application
Vouchers are sent directly to beneficiaries by email or SMS

How can I apply for a voucher?

The Eat or Heat fund is open to our charity partners that have registered with us, and they can apply for a £25 food or energy voucher on behalf of their beneficiaries and people they know are in need, during the continuing challenging times.

Can I apply for a voucher myself, as an individual?

An individual cannot apply for a voucher themselves; the applications are being submitted by our charity partners on behalf of their beneficiaries and people they know are in need.

How can a charity or grant-giving organisation register and benefit from this fund?

Eat or Heat is open to our charity partners that registered with us. If you are a charity or grant-giving organisation that wants to partner with us, please get in touch with our Eat or Heat team by emailing us at eatorheat@csupplies.co.uk.

Why is the fund closed? When will the fund re-open?

Eat or Heat fund relies on donations and every donation makes a difference. The fund might be closed and re-opened based on available donations and funds. Eat or Heat will continue to help people in need for as long as the campaign is supported.

Who can donate?

Anyone can donate. Whether you are a business looking to support us regularly, or an individual making a one-off donation, every donation counts and goes directly to support people in need, referred by our charity partners. To donate, please head to our Just Giving page.

How can I get involved and donate?

Every donation counts and goes directly to support people in need, referred by our charity partners. To donate and help those who are facing the terrible choice of whether to eat or heat, please head to our Just Giving page.

How do I know the application has been successful?

Once an application has been submitted, the charity partner will receive a confirmation message. The voucher will be processed on the same day and sent directly to the beneficiary by email or SMS. If you encounter any issues, please get in touch with us via email at eatorheat@csupplies.co.uk

How are the vouchers being sent?

These are e-vouchers that are being sent directly to the beneficiaries by email, for food vouchers, or by SMS for energy vouchers. Please ensure the email address and / or mobile number provided for the beneficiary is correct to avoid sending the voucher to the wrong email / phone number.

What happens if I provided the wrong email / phone number? Can we cancel the voucher and resend it to the correct email / phone number?

Please get in touch as soon as possible. If an email or SMS e-voucher is processed and received to an active email account / mobile number which has been provided incorrectly on your application and the voucher has been redeemed, C Supplies can no longer cancel the voucher. C Supplies is not liable to replace these funds as the order has been completed based on the information provided.

If the e-voucher has not been redeemed yet, the Eat or Heat team will try their best to cancel it and resend it to the updated email / mobile number.

When will the beneficiary receive their voucher?

What happens if the beneficiary has a problem redeeming their voucher?

If the beneficiary experiences issues with redeeming their voucher we would ask if you they contact us via email at eatorheat@csupplies.co.uk with their Name, Full Address, email address / mobile phone number where the voucher has been sent to.